CyberObjex | FAQs | Making Computer Solutions Easy! | Cave Creek, Arizona
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CyberObjex Frequently Asked Questions (FAQs)

The decision of who you trust with your home or office computer system is an important one because it can cost you money, lead to permanent data loss or system damage, lost opportunities, and, if applicable, business failure.
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CyberObjex FAQs

What is CompTIA A+ Certification?

CompTIA A+ certification indicates that a candidate has a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance, and basic networking.

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What is a Microsoft Small Business Specialists?

Microsoft Small Business Specialists (e.g., Cyberobjex) are recognized by Microsoft as having abilities to deliver innovative solutions and services to the small business market. We offer technology advice, support and service, specific to your small business.

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What are CyberObjex's Personal Computer Support Rates and Policies, Small and Mid-size Business System Rates, Help Authoring, Technical Writing and Graphic, Flash and Web Design Rates?

Personal Computer Support Rates and Policies are as follows:

  • In-home support - Weekday rate ($70 per 90-minute visit).
  • In-home support - Weekend rate ($80 per 90-minute visit).
  • Remote access used to support customers or resolve problems: $60 per hour divided by the minute.
  • Travel time: One way charge is based on our 90-minute visit from the center of Cave Creek to your location. In situations where the work cannot be scheduled with other work in areas over 15 miles way from Cave Creek, there may be an additional charge for the return trip.
  • Guaranties: Unless specifically arranged for, all work performed at the 90-minute visit rate has no implicit or otherwise guaranty covering the result of the work performed. Since the work is on a 90-minute visit basis, if further work is necessary, the normal charges would apply to any additional work.
  • Estimates: All estimates are valid for the terms on the estimate. Estimates for equipment are firm and unless otherwise noted, estimates for labor are given on a good faith basis, but are not binding. Actual charges may differ.

Small and Mid-size Business Systems:

  • Consulting: $70 per hour.
  • Installation, Support and Troubleshooting: Rates are negotiable per the job or project.
  • Estimates: All estimates are valid for the terms on the estimate. Estimates for equipment are firm and unless otherwise noted, estimates for labor are given on a good faith basis, but are not binding. Actual charges may differ.
  • Guaranties: Unless specifically arranged for, all work performed has no implicit or otherwise guaranty covering the result of the work performed. If further work is necessary, the negotiated charges would apply to any additional work.

Help Authoring, Technical Writing, Graphic, Flash and Web Design:

  • Rates are negotiable per the job or project.

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Does CyberObjex provide any warranties?

Yes, we have pricing that benefits you:

Our parts and software markup is normally 20%. This means that you are getting us to warranty the parts we are selling you for 20% more than we are paying at the wholesale level.

NOTE: Our warranty does not exceed the manufacturers warranty period for the given term on the specific product.

The alternative is for you to figure out exactly what you need, order the part on the internet yourself, pay someone you never heard of with your credit card online, then get someone to install it correctly and finally, trying to return the product if it isn't right or doesn't work. Not to mention actually getting a warranty replacement if it fails some months later.

In most cases, if a part we supplied fails, we replace the part from our inventory and then get a warranty replacement instead of making you wait for the warranty replacement and then replace the part. Lots of advantages to letting us charge you 20%

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